Southwest Airlines is a popular carrier operating at St. Louis Lambert International Airport (STL), where it serves as a major airline connecting passengers to a wide range of destinations within the United States. Known for its budget-friendly options, Southwest Airlines STL Terminal free checked baggage, and flexible change policies, Southwest has become a favorite for travelers flying in and out of St. Louis. Here’s a comprehensive look at what passengers can expect when flying Southwest from STL, covering everything from terminal information and check-in procedures to amenities and services offered by the airline.
Southwest Airlines operates out of Terminal 2 at St. Louis Lambert International Airport. STL has two main terminals, Terminal 1 and Terminal 2, with Southwest being one of the primary airlines in Terminal 2. This terminal is dedicated mostly to Southwest Airlines operations, making it efficient for passengers with streamlined check-in counters, security lanes, and boarding gates. Terminal 2 is typically less crowded than Terminal 1, enhancing the passenger experience with quicker access through security and easier navigation.
Check-in Options
Southwest Airlines offers a variety of check-in options to make the process convenient. Passengers can check in online through the Southwest mobile app or the airline’s website, beginning 24 hours prior to departure. Online check-in provides a digital boarding pass, which can be saved on a mobile device or printed at home for added convenience. For those who prefer checking in at the airport, Southwest also provides self-service kiosks in Terminal 2 where passengers can print boarding passes and check baggage.
Baggage Policy
Southwest Airlines has a generous baggage policy compared to many other airlines. Passengers are allowed to check two bags free of charge (up to 50 pounds and 62 inches each), making it an ideal airline for travelers with multiple bags or heavier luggage. Additionally, carry-on items, such as one small bag and one personal item, are permitted free of charge as long as they meet Southwest’s size requirements. Baggage drop locations are conveniently located near the check-in area, making it easy for travelers to drop off bags before heading to security.
Travelers flying Southwest from STL can expect streamlined security in Terminal 2, though wait times can vary depending on the time of day. TSA PreCheck is available at STL for eligible passengers, offering a faster security experience with shorter lines and more relaxed screening protocols (shoes, laptops, and liquids can remain in bags). Southwest Airlines encourages passengers who frequently travel to enroll in TSA PreCheck, as it can significantly speed up the airport experience.
During peak travel hours, it’s recommended to arrive at least 90 minutes to two hours before domestic flights, as this allows ample time for check-in, security screening, and any potential delays. For travelers with TSA PreCheck, arrival times can be slightly more flexible.
Southwest Airlines has a unique boarding process, which is also followed at STL. Instead of assigned seating, Southwest uses an open seating policy where seats are filled on a first-come, first-served basis. Boarding is done in groups, labeled A, B, and C, with numbers assigned to each passenger within their group. Boarding group and number are determined by when a passenger checks in (the earlier the check-in, the better the boarding position).
Upon arrival at the gate area in Terminal 2, passengers will find Southwest gate agents announcing boarding groups. Once their group and number are called, passengers can line up and proceed to select their preferred seats on a first-come, first-served basis.
While waiting for flights, passengers at Terminal 2 can explore a selection of dining and shopping options. Some popular food choices include quick-service restaurants, coffee shops, and sit-down eateries offering both local and national cuisine options. Concession options at Terminal 2 include St. Louis favorites and popular chain restaurants, such as Starbucks, Dunkin', and Great American Bagel, as well as a few local bars and pubs where passengers can relax with a drink before boarding.
For those interested in shopping, there are several retail outlets available, including Hudson News for last-minute essentials, snacks, and reading materials. Travelers can find travel accessories, souvenirs, and St. Louis-themed merchandise, making it easy to pick up a few items to commemorate their visit.
Wi-Fi and Charging Stations
Free Wi-Fi is available throughout St. Louis Lambert International Airport, allowing passengers to stay connected while they wait. Southwest’s gates in Terminal 2 are equipped with charging stations and power outlets to charge phones, tablets, and laptops, ensuring travelers can stay productive or entertained while waiting for their flights.